Contact Us
At Stake Casino, we strive to provide you with the best possible customer experience through various support channels and resources.
Our customer support team is available around the clock to assist you with any questions or concerns you may have. You can reach out to us at any time, 24/7.
We offer live chat support for a more immediate response to your queries. Please note that our agents are trained to handle identity verification, deposits, withdrawals, and safer-gambling requests during their availability hours.
If you prefer communicating via email, please use the contact form provided on our website to reach out to our customer support team. Our team will respond to your query within several hours of receipt.
In addition to contacting us directly, we also offer a comprehensive FAQ section and help-centre articles for self-service assistance. You can access these resources by clicking the "Help" tab at the top right corner of our website.
If you require assistance with verification or account-related issues, please contact our support team via email or live chat, and we will be happy to guide you through the process.
We care about your well-being and safety. If you suspect that you have a problem with excessive gambling, please click on "Responsible Gambling" in the footer of our website for access to resources such as GamCare, BeGambleAware, or the National Gambling Helpline.
For technical troubleshooting or issues related to device compatibility, please contact us via email or live chat. We will do our best to resolve your issue promptly.
We strive to respond to all queries within a reasonable timeframe, usually several hours for emails and minutes for live chats during business hours.
Please note that due to the high volume of support requests we receive, there may be times when it takes slightly longer than usual to get back to you. Your patience is greatly appreciated as our agents work diligently to resolve your issue quickly.
Self-Service Help Options
We also encourage you to use our FAQ section and help-centre articles for self-service assistance before reaching out to us directly.
Our live chat support team operates around the clock, but please note that response times may vary during peak hours or in cases of high demand. For email queries, we aim to respond within several hours, but this may take longer during off-peak periods.
Escalation Guidance
If you need assistance beyond our initial response and prefer further communication or would like your query escalated, please let us know via the live chat widget on our website.
